This Refund Policy applies to digital products purchased directly from The Bariatric Dad website.
We want customers to receive the product they paid for and to understand how refund requests are handled.
1. Digital Product
The 80KG System is supplied as a digital download in PDF and EPUB format. The guides included in The Build and The Compound are supplied as PDF downloads.
The Build and the Blueprint to Build upgrade include 3 months of Pro, and The Compound includes 12 months of Pro, in The Bariatric Dad app. If more than one applies, the longest period applies. Pro access is linked to the email address used at checkout and starts when you first sign in to the app with that email after it launches. Pro access has no cash value and cannot be exchanged for money. If a purchase that included Pro is refunded, the included Pro months are removed along with the refund. Nothing in this section limits your rights under the Australian Consumer Law.
Digital products are made available shortly after successful payment and cannot be physically returned. Because digital products are delivered straight away, all sales of digital downloads are final. If a file is faulty or won't open, we will provide a replacement copy. This does not limit your rights under the Australian Consumer Law or, if you are in the EU or UK, your right to cancel described in section 2.
2. Change-of-Mind Requests
Please review the product description, format and suitability information before purchasing.
We are not required to provide a refund solely because you:
changed your mind;
decided you no longer want the product;
did not read the product description;
expected a physical book when the sales page clearly described a digital product;
lack compatible software or a suitable device to open a standard PDF;
found similar information elsewhere; or
did not achieve a particular personal result.
However, we may consider exceptional circumstances at our discretion.
This change-of-mind policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.
If you are a consumer in the EU or UK, you have a legal right to cancel an online purchase within 14 days without giving a reason. For our digital downloads, this right ends once the download has begun, provided you expressly agreed at checkout to immediate delivery and acknowledged that you would lose the right to withdraw. If you did not give that agreement, email hello@thebariatricdad.com.au within 14 days and we will refund you. Nothing in this policy limits these rights.
3. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a remedy where, for example, the digital product:
is not supplied;
is materially different from its description;
is corrupted or unusable and the problem cannot be reasonably resolved;
has a major failure; or
otherwise fails to meet an applicable consumer guarantee.
The appropriate remedy may include correction, replacement access or a refund, depending on the circumstances and the requirements of the Australian Consumer Law.
Nothing in this Refund Policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.
4. Download or Access Problems
If you cannot access or download your purchase, contact us before requesting a chargeback.
Email:
Please include:
the email address used at checkout;
the approximate purchase date;
a brief description of the problem; and
a screenshot of any error message, where available.
We will take reasonable steps to verify the purchase and provide a working download or replacement copy.
A temporary download, browser, email or device issue will normally be addressed by restoring access rather than issuing an immediate refund.
Download links in your purchase email expire after 72 hours. You can get fresh links at any time using the "Get your files again" page linked in that email.
5. Duplicate Purchases
If you accidentally purchase the same product more than once using the same customer details, contact us.
Once the duplicate transactions are verified, we will generally refund the unintended duplicate purchase.
6. Unauthorised Transactions
If you believe a payment was made without your permission, contact us promptly and also contact your bank or card provider.
We may request information reasonably required to investigate the transaction and prevent fraud.
7. Refund Requests
To request a refund or other remedy, email:
Include:
your name;
the email address used for the purchase;
the purchase date;
the reason for the request; and
any relevant evidence or screenshots.
We aim to acknowledge requests within five business days.
More time may be required to investigate complex, fraudulent or payment-provider-related matters.
8. Approved Refunds
Approved refunds will normally be returned to the original payment method through Stripe.
Bank and card-processing times are outside our direct control. After a refund is issued, it may take several business days to appear in your account.
Stripe fees, exchange-rate differences and banking delays may affect how a transaction appears, but this does not reduce any refund amount required by law.
9. Chargebacks and Disputes
Please contact us first if you experience a problem.
This gives us an opportunity to restore access, correct an error or provide an appropriate remedy.
We reserve the right to provide transaction, download and communication records to Stripe or a financial institution when responding to a chargeback or payment dispute.
10. Purchases Through Other Platforms
This policy applies to purchases made directly through:
Products purchased through another marketplace or platform may also be subject to that platform’s refund procedures and terms.
Pro subscriptions bought in The Bariatric Dad app are covered by the app's own Terms, including how to cancel and when refunds apply.
11. Contact
For purchase, access or refund assistance, contact:
The Bariatric Dad